Journal Article #2

Reference

Casey, M., & Savastinuk, L. (2006, September 1). Library 2.0: Service for the next- generation library. Library Journal, 131(14). Retrieved July 8, 2009, from ERIC database.


Summary and Reflection

Library 2.0 is physical service or virtual service that successfully reaches users, is frequently evaluated, and uses customer input. Many libraries have made advances in the electronic offerings by providing access to top-quality databases, downloadable audiobooks and music, and instant messaging reference services. Library 2.0 encourages the development of a schedule that includes regularly soliciting customer feedback, evaluating, and updating services. New and existing services should be visited routinely to make sure they are still meeting expected goals.

This was a good article that tried to get the librarian thinking about ways to work toward Library 2.0. The main idea that I got from this article was to evaluate what services your library is offering that could be improved and what new things could be added, both technology-based and nontechnology services. It is very important for libraries to evolve to keep up with the needs of our patrons. Always looking for new ideas and evaluating old ones will be more helpful and appealing to the users. Libraries that offer the same programs and services will lose users.